Support Backlog Ageing Report Template
Ages open tickets into buckets by priority, flags stale and over-target tickets, and lists the ten oldest with an owner breakdown.
Support Backlog Ageing Report Template is a free Excel workbook: 4 sheets, 403 live formulas and realistic sample data throughout, 18 KB as .xlsx.
The formulas are printed on this page, unedited, so you can check the method before downloading anything. Swap in your own numbers and the whole file recalculates — which is the part no chat window can hand you. Opens in Excel, Google Sheets, Numbers and LibreOffice; no add-in and no macro.
A look inside
This is a real slice of the Open tickets sheet from the actual file — not a screenshot, and not a mock-up. Cells shown in violet are live formulas, exactly as they arrive.
| # | Ticket | Created | Priority | Owner | Last update | Subject | Age (d) |
|---|---|---|---|---|---|---|---|
| 4 | T-2588 | 2026-08-28 00:00:00 | P1 | Ben O. | 2026-08-29 00:00:00 | Search ignores accented characters | =$B$1-B4 |
| 5 | T-2589 | 2026-08-31 00:00:00 | P3 | Ben O. | 2026-08-31 00:00:00 | Currency symbol missing on PDF | =$B$1-B5 |
| 6 | T-2590 | 2026-08-28 00:00:00 | P3 | Ben O. | 2026-08-28 00:00:00 | SSO group mapping not applied | =$B$1-B6 |
| 7 | T-2591 | 2026-08-30 00:00:00 | P4 | Chloe R. | 2026-08-30 00:00:00 | Chart colours wrong in dark mode | =$B$1-B7 |
| 8 | T-2592 | 2026-09-01 00:00:00 | P3 | Eleanor S. | 2026-09-01 00:00:00 | Shared link 404s for guests | =$B$1-B8 |
| 9 | T-2593 | 2026-08-30 00:00:00 | P1 | Dev P. | 2026-09-01 00:00:00 | Shared link 404s for guests | =$B$1-B9 |
| 10 | T-2594 | 2026-08-22 00:00:00 | P3 | Dev P. | 2026-08-27 00:00:00 | Currency symbol missing on PDF | =$B$1-B10 |
| 11 | T-2595 | 2026-08-28 00:00:00 | P3 | Chloe R. | 2026-08-28 00:00:00 | Cannot delete archived project | =$B$1-B11 |
What’s in the file
What it explains
- A backlog is a shape, not a number
- Stale is worse than old
- Age targets by priority
Download it
The workbook is free with a DataHub Pro account. Free accounts download three templates and keep them forever — re-downloading one you already have never counts again. Pro accounts get all 201.
Related templates
Writing about Support Backlog Ageing Report? Link to this page.
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<a href="https://www.datahubpro.co.uk/excel-templates/support-backlog-ageing">Support Backlog Ageing Report Template</a> — free Excel template from DataHub Pro
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